Susan Meyer Goldstein

Use of structural equation modeling in operations management research: Looking back and forward

Rachna Shah, Susan Meyer Goldstein · Journal of Operations Management · 2005 · 974 citations

Management, Decision Sciences, Operations Management +8

The service concept: the missing link in service design research?

Susan Meyer Goldstein, Robert B. Johnston, JoAnn Duffy et al. · Journal of Operations Management · 2002 · 761 citations

Arts, Design, Design Theory +11

The Role of Culture as Driver of Quality Management and Performance: Infrastructure Versus Core Quality Practices*

Michael Naor, Susan Meyer Goldstein, Kevin Linderman et al. · Decision Sciences · 2008 · 290 citations · Full text

Management, Operations Management, Quality Management +8

The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals

Kathryn A. Marley, David Collier, Susan Meyer Goldstein · Decision Sciences · 2004 · 217 citations

Management, Health Care Management, Leadership +17

EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT

Susan Meyer Goldstein · Production and Operations Management · 2003 · 132 citations

Business, Human Resource Management, Strategy +15