Concepedia

Rhian Silvestro

RS

18

Publications

2K

Citations

18

H-Index

1990

Active since

Affiliations

University of Warwick(Current)

University of Warwick Science Park

Barclays (United Kingdom)

Rhian Silvestro is an author at University of Warwick specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingService QualityService ManagementEngineeringCustomer SatisfactionStrategic ManagementOperations ManagementOrganizational Behavior

Publications per year

1990–2015

18

Publications

18

Towards a Classification of Service Processes

Rhian Silvestro, Robert B. Johnston · International Journal of Service Industry Management · 1992 · 527 citations

Logistics Processes, Engineering, Business Intelligence +22

Applying the service profit chain in a retail environment

Rhian Silvestro, Stuart Cross · International Journal of Service Industry Management · 2000 · 296 citations

Customer Satisfaction, Service Profit Chain, Organizational Behavior +16

Integrating financial and physical supply chains: the role of banks in enabling supply chain integration

Rhian Silvestro, Paola Lustrato · International Journal of Operations & Production Management · 2014 · 159 citations

Supply Chain Integration, Supply Network, Financial Services Operations +20

Dispelling the modern myth

Rhian Silvestro · International Journal of Operations & Production Management · 2002 · 158 citations

Total Quality Management, Customer Satisfaction, Modern Myth +25

Positioning services along the volume‐variety diagonal

Rhian Silvestro · International Journal of Operations & Production Management · 1999 · 124 citations

Service Process Model, Geometry, Services Management +22

Rows per page

1–5 of 18