Concepedia

Stuart Cross

SC

1

Publications

296

Citations

1

H-Index

2000

Active since

Affiliations

Walgreens Boots Alliance (United Kingdom)(Current)

Stuart Cross is an author at Walgreens Boots Alliance (United Kingdom) specializing in business, supply chain, and customer satisfaction.

Top concepts

BusinessMarketingManagementSupply ChainService QualityGeneral BusinessSales ManagementBusiness StrategyCustomer SatisfactionHospitality Marketing

Publications per year

2000–2000

1

Publications

1

Applying the service profit chain in a retail environment

Rhian Silvestro, Stuart Cross · International Journal of Service Industry Management · 2000 · 296 citations

Customer Satisfaction, Service Profit Chain, Organizational Behavior +16

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