Concepedia

Bo Enquist

BE

20

Publications

1.5K

Citations

18

H-Index

2002

Active since

Affiliations

Karlstad University(Current)

University of Warwick

Bo Enquist is an author at Karlstad University specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingStrategic ManagementBusiness StrategyCustomer SatisfactionValue TheoryGeneral BusinessHospitality MarketingCorporate Social Responsibility

Publications per year

2002–2022

20

Publications

20

Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

Bo Edvardsson, Bo Enquist, Robert B. Johnston · Journal of Service Research · 2005 · 302 citations

Customer Experience, Customer Satisfaction, Consumer Research +21

Value co‐creation as a determinant of success in public transport services

Heiko Gebauer, Mikael Johnson, Bo Enquist · Managing Service Quality · 2010 · 173 citations

Public‐transport Service Provider, Customer Satisfaction, Management +20

Adoption of corporate social responsibility – incorporating a stakeholder perspective

Bo Enquist, Mikael Johnson, Per Skålén · Qualitative Research in Accounting & Management · 2006 · 101 citations

Law, Effect Csr, Stakeholder Analysis +16

Values‐based service quality for sustainable business

Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu · Managing Service Quality · 2007 · 90 citations

Total Quality Management, Customer Satisfaction, Desirable Values +14

The service excellence and innovation model: Lessons from IKEA and other service frontiers

Bo Edvardsson, Bo Enquist · Total Quality Management & Business Excellence · 2011 · 88 citations

Customer Satisfaction, Service Innovation, Services Management +26

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