Concepedia

Schmenner Rw

SR

Statistics

Publications

1

Citations

748

H-Index

1

Active since

1986

Schmenner Rw is an author specializing in human resource management, business, and customer satisfaction.

Top concepts

BusinessMarketingManagementService DesignHuman ResourcesBusiness StrategyStrategic ManagementCustomer SatisfactionIndustrial Organization

Publications per year

1986–1986

1

Publications

1

How can service businesses survive and prosper?

Schmenner Rw · PubMed · 1986 · 748 citations

Customer Satisfaction, Service Matrix, Service Research +13

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