Service Delivery is a core process within services marketing that encompasses the actual provision of a service offering to customers, distinguished by the simultaneous production and consumption of intangible benefits through direct interactions between service providers, customers, and the service environment.
3.1K
Publications
196.3K
Citations
6.8K
Authors
1.9K
Institutions
Publications per year
2017–2026
499
Parents
Publications
3.1K
1–5 of 3.1K
Authors
6.8K
- FL
14
h-index
- SD
14
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- AC
14
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- MP
13
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- MJ
12
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1–5 of 6.8K
Institutions
1.9K
IBM (United States)
Armonk, United States
36 h-index
233 publications
29.1K citations
IBM Research - Thomas J. Watson Research Center
Yorktown Heights, United States
21 h-index
117 publications
20.6K citations
Arizona State University
Tempe, United States
19 h-index
38 publications
14.3K citations
Tilburg University
Tilburg, The Netherlands
16 h-index
37 publications
5.3K citations
University of Stuttgart
Stuttgart, Germany
16 h-index
44 publications
4K citations
Linköping University
Linköping, Sweden
15 h-index
34 publications
3.2K citations
University of Manchester
Manchester, United Kingdom
15 h-index
37 publications
2.5K citations
Delft University of Technology
Delft, The Netherlands
14 h-index
33 publications
1.6K citations
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Venues
- Industrial Marketing Management
22 publications · 2.4K citations
22
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- IEEE Communications Magazine
38 publications · 1.5K citations
22
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- Communications of the ACM
22 publications · 3K citations
19
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- IBM Systems Journal
24 publications · 2.3K citations
19
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- International Journal of Service Industry Management
22 publications · 4.2K citations
18
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