Concepedia

Store Manager Evaluation

Store Manager Evaluation is an academic construct within retail performance management that denotes a systematic assessment method designed to measure the effectiveness, accountability, and operational competencies of individual store managers relative to organizational performance benchmarks and strategic retail objectives.

21

Publications

792

Citations

52

Authors

44

Institutions

Publications per year

2017–2026

7

Parents

Publications

21

A process for evaluating retail store efficiency: a restricted DEA approach

Rhonda R Thomas, Richard S. Barr, William L. Cron et al. · International Journal of Research in Marketing · 1998 · 184 citations

, , +14

Store Manager Incentive Design and Retail Performance: An Exploratory Investigation

Nicole DeHoratius, Ananth Raman · Manufacturing & Service Operations Management · 2007 · 81 citations

, , +17

The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty

Jin Ho Jung, Jaewon Yoo, Todd J. Arnold · Journal of Business Research · 2020 · 78 citations

, , +17

The relationships between job attitudes, personal characteristics, and job outcomes: A study of retail store managers.

George H. Lucas · Journal of Retailing · 1985 · 54 citations

, , +17

Predicting assessment center performance with 360‐degree, top‐down, and customer‐based competency assessments

Christine Hagan, Robert Konopaske, H. John Bernardin et al. · Human Resource Management · 2006 · 47 citations

, , +17

1–5 of 21

Authors

52

  1. TJ
    Todd J. Arnold

    Oklahoma State University, United States

    2 publications · 102 citations

    2

    h-index

  2. DM
    David M. Steiger

    University of North Carolina at Greensboro, United States

    1 publications · 10 citations

    1

    h-index

  3. BM
    Bethany Miles

    Royal Darwin Hospital, Australia

    1 publications · 27 citations

    1

    h-index

  4. SK
    Sooksan Kantabutra

    Mahidol University, Thailand

    1 publications · 18 citations

    1

    h-index

  5. TV
    Teodora Viviana Puiu

    Bucharest University of Economic Studies, Romania

    1 publications · 13 citations

    1

    h-index

1–5 of 52

Institutions

44

  1. Monash University

    Melbourne, Australia

    2 h-index

    5 publications

    133 citations

  2. University of Miami

    Coral Gables, United States

    2 h-index

    2 publications

    71 citations

  3. Oklahoma State University

    Stillwater, United States

    2 h-index

    2 publications

    102 citations

  4. John Carroll University

    University Heights, United States

    1 h-index

    1 publications

    45 citations

  5. Keck Graduate Institute

    Claremont, United States

    1 h-index

    1 publications

    24 citations

  6. Newcastle University

    Newcastle upon Tyne, United Kingdom

    1 h-index

    1 publications

    42 citations

  7. Griffith University

    Brisbane, Australia

    1 h-index

    1 publications

    19 citations

  8. University of Surrey

    Guildford, United Kingdom

    1 h-index

    2 publications

    34 citations

1–8 of 44

Venues

  1. Journal of Retailing

    3 publications · 94 citations

    3

    h-index

  2. European Journal of Marketing

    EJM · 2 publications · 59 citations

    2

    h-index

  3. Journal of Retailing and Consumer Services

    2 publications · 30 citations

    2

    h-index

  4. 2

    h-index

  5. International Journal of Research in Marketing

    IJRM · 1 publications · 184 citations

    1

    h-index

1–5