Concepedia
Statistics
Publications
24
Citations
916
H-Index
18
Active since
1994
Affiliations
Soongsil University(Current)
Oklahoma State University
The University of Texas at El Paso
Ohio Northern University
Jaewon Yoo is an author at Soongsil University specializing in management, marketing, and business.
Top concepts
ManagementMarketingBusinessOrganizational BehaviorCustomer SatisfactionHuman ResourcesConsumer ResearchConsumer BehaviorOrganizational CommunicationOrganizational Psychology
Publications per year
1994–2023
Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources
Jaewon Yoo, Todd J. Arnold · Journal of Service Research · 2015 · 99 citations
Customer Experience, Customer Satisfaction, Human Resource Management +16
Effects of positive customer-to-customer service interaction
Jaewon Yoo, Todd J. Arnold, Gary L. Frankwick · Journal of Business Research · 2011 · 88 citations
Customer Satisfaction, Interactive Marketing, Management +5
Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Jin Ho Jung, Jaewon Yoo, Todd J. Arnold · Journal of Service Research · 2017 · 80 citations
Customer Satisfaction, Services Management, Consumer Research +19
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jin Ho Jung, Jaewon Yoo, Todd J. Arnold · Journal of Business Research · 2020 · 78 citations
Customer Experience, Relationship Marketing, Retail Store Manager +10
Customer-to-customer interactions on customer citizenship behavior
Jin Ho Jung, Jaewon Yoo · Service Business · 2016 · 73 citations
Customer Citizenship Behavior, Customer Satisfaction, Customer Experience +8
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