Concepedia
Statistics
Publications
10
Citations
397
H-Index
Active since
2016
Affiliations
Ohio Northern University(Current)
Oklahoma State University
Soongsil University
University of Tennessee at Knoxville
Jin Ho Jung is an author at Ohio Northern University specializing in marketing, management, and customer satisfaction.
Top concepts
MarketingManagementCustomer SatisfactionBusinessConsumer ResearchOrganizational BehaviorConsumer BehaviorHuman ResourcesMotivationBrand Management
Publications per year
2016–2023
Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Jin Ho Jung, Jaewon Yoo, Todd J. Arnold · Journal of Service Research · 2017 · 80 citations
Customer Satisfaction, Services Management, Consumer Research +19
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jin Ho Jung, Jaewon Yoo, Todd J. Arnold · Journal of Business Research · 2020 · 78 citations
Customer Experience, Relationship Marketing, Retail Store Manager +10
Customer-to-customer interactions on customer citizenship behavior
Jin Ho Jung, Jaewon Yoo · Service Business · 2016 · 73 citations
Customer Citizenship Behavior, Customer Satisfaction, Customer Experience +8
Salesperson brand attachment: a job demands-resources theory perspective
Allison Lee, Karen Flaherty, Jin Ho Jung et al. · Journal of Personal Selling and Sales Management · 2016 · 43 citations
Customer Satisfaction, Consumer Research, Human Resource Management +16
The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production
Jin Ho Jung, Jaewon Yoo · Journal of Retailing and Consumer Services · 2019 · 38 citations
Customer Satisfaction, Social Behavior, Management +12
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