Service Values is a theoretical construct within service quality research that specifies the fundamental beliefs and principles guiding the delivery and evaluation of services, distinguishing it from related constructs by its focus on normative standards shaping service provider and customer expectations.
542
Publications
40.3K
Citations
1.4K
Authors
692
Institutions
Publications per year
2017–2026
191
Parents
Publications
542
1–5 of 542
Authors
1.4K
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- CG
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Institutions
692
Hanken School of Economics
Helsinki, Finland
14 h-index
23 publications
11.5K citations
Chinese Academy of Sciences
Beijing, China
14 h-index
55 publications
4.8K citations
University of Chinese Academy of Sciences
Beijing, China
9 h-index
27 publications
1.8K citations
Karlstad University
Karlstad, Sweden
7 h-index
16 publications
4.4K citations
Lund University
Lund, Sweden
6 h-index
8 publications
320 citations
Universitat de València
Valencia, Spain
6 h-index
13 publications
661 citations
Institute of Geographic Sciences and Natural Resources Research
Beijing, China
6 h-index
20 publications
1.6K citations
Cranfield University
Cranfield, United Kingdom
5 h-index
5 publications
802 citations
1–8 of 692
Venues
- Journal of Services Marketing
17 publications · 2.3K citations
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- Journal of service management
14 publications · 2.7K citations
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- Service Industries Journal
10 publications · 664 citations
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- Ecosystem Services
8 publications · 1.1K citations
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- Sustainability
8 publications · 166 citations
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