Concepedia

Self-service Banking Technologies

Self-Service Banking Technologies is a digital banking framework that enables customers to perform financial transactions and manage accounts independently, without requiring direct interaction with bank personnel, through technological interfaces such as automated teller machines, internet banking portals, and mobile banking applications.

80

Publications

6K

Citations

162

Authors

97

Institutions

Publications per year

2017–2026

23

Parents

Publications

80

Self‐service technology adoption: comparing three technologies

James M. Curran, Matthew L. Meuter · Journal of Services Marketing · 2005 · 748 citations

, , +17

The diffusion of Internet banking among Singapore consumers

Philip Gerrard, John Cunningham · International Journal of Bank Marketing · 2003 · 708 citations

, , +14

Barriers to Internet banking adoption: a qualitative study among corporate customers in Thailand

Siriluck Rotchanakitumnuai, Mark Speece · International Journal of Bank Marketing · 2003 · 389 citations

, , +12

Enhancing the value co-creation process: artificial intelligence and mobile banking service platforms

Elizabeth H. Manser Payne, James W. Peltier, Victor A. Barger · Journal of Research in Interactive Marketing · 2021 · 252 citations

, , +17

Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

Dennis Campbell, Frances X. Frei · Management Science · 2009 · 218 citations

, , +17

1–5 of 80

Authors

162

  1. GP
    Gerard Prendergast

    Hong Kong Baptist University, Hong Kong SAR China

    6 publications · 222 citations

    6

    h-index

  2. NE
    Norman E. Marr

    University of Huddersfield, United Kingdom

    3 publications · 151 citations

    3

    h-index

  3. JI
    Joseph I. Uduji

    University of Nigeria, Nigeria

    2 publications · 55 citations

    2

    h-index

  4. AK
    Arun Kumar Kaushik

    Indian Institute of Management Amritsar, India

    2 publications · 84 citations

    2

    h-index

  5. RJ
    Raechel Johns

    University of Canberra, Australia

    2 publications · 59 citations

    2

    h-index

1–5 of 162

Institutions

97

  1. Aston University

    Birmingham, United Kingdom

    3 h-index

    4 publications

    134 citations

  2. Massey University

    Palmerston North, New Zealand

    3 h-index

    3 publications

    97 citations

  3. Indian Institute of Technology Roorkee

    Roorkee, India

    2 h-index

    4 publications

    168 citations

  4. University of Nigeria Teaching Hospital

    Enugu, Nigeria

    2 h-index

    2 publications

    55 citations

  5. University of Canberra

    Canberra, Australia

    2 h-index

    2 publications

    59 citations

  6. Boston University

    Boston, United States

    2 h-index

    2 publications

    86 citations

  7. Universiti Teknologi MARA

    Shah Alam, Malaysia

    2 h-index

    7 publications

    601 citations

  8. Nanyang Technological University

    Singapore, Singapore

    2 h-index

    2 publications

    774 citations

1–8 of 97

Venues

  1. International Journal of Bank Marketing

    13 publications · 1.8K citations

    13

    h-index

  2. 3

    h-index

  3. Journal of Enterprise Information Management

    2 publications · 72 citations

    2

    h-index

  4. The Journal of Internet Banking and Commerce

    JIBC · 2 publications · 69 citations

    2

    h-index

  5. Journal of Research in Interactive Marketing

    2 publications · 322 citations

    2

    h-index

1–5