Frances X. Frei

Carrier Screening for Cystic Fibrosis

David A. Asch, John C. Hershey, Michael L. DeKay et al. · Medical Decision Making · 1998 · 375 citations

Medicine, Pharmacoeconomics, Preventive Medicine +17

Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking

Lorin M. Hitt, Frances X. Frei · Management Science · 2002 · 246 citations

Business, Information Systems, Management Information Systems +13

Breaking the trade-off between efficiency and service.

Frances X. Frei · PubMed · 2006 · 229 citations

Management, Operations Management, Supply Chain Management +10

Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

Dennis Campbell, Frances X. Frei · Management Science · 2009 · 218 citations

Business, Marketing, Retail Management +17

The four things a service business must get right.

Frances X. Frei · PubMed · 2008 · 144 citations

Management, Strategic Management, Strategy +10