Concepedia

Relationship Management

Relationship Management is a strategic management process that systematically initiates, develops, maintains, and, when necessary, terminates an organization’s interactions with its stakeholders to build mutual trust, commitment, and value alignment in support of organizational and stakeholder goals.

2.7K

Publications

301.1K

Citations

4.7K

Authors

1.7K

Institutions

Publications per year

2017–2026

456

Parents

Children

Publications

2.7K

The Commitment-Trust Theory of Relationship Marketing

Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations

, , +10

The Commitment-Trust Theory of Relationship Marketing

Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 10.6K citations

, , +10

Determinants of Long-Term Orientation in Buyer-Seller Relationships

Shankar Ganesan · Journal of Marketing · 1994 · 5.9K citations

, , +14

The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships

Ellen Garbarino, Mark S. Johnson · Journal of Marketing · 1999 · 4.1K citations

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Trust: making and breaking cooperative relations

Diego Gambetta · Choice Reviews Online · 1989 · 4.1K citations

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1–5 of 2.7K

Authors

4.7K

  1. GS
    Göran Svensson

    Høyskolen Kristiania, Norway

    21 publications · 661 citations

    15

    h-index

  2. SC
    Stephan C. Henneberg

    University of Manchester, United Kingdom

    17 publications · 920 citations

    15

    h-index

  3. AP
    Adrian Payne

    The University of Sydney, Australia

    14 publications · 5.2K citations

    13

    h-index

  4. SD
    Stephen D. Bruning

    Capital University, United States

    13 publications · 1.5K citations

    13

    h-index

  5. KB
    Keith Blois

    University of Oxford, United Kingdom

    12 publications · 957 citations

    12

    h-index

1–5 of 4.7K

Institutions

1.7K

  1. Cranfield University

    Cranfield, United Kingdom

    28 h-index

    50 publications

    8.7K citations

  2. University of Manchester

    Manchester, United Kingdom

    22 h-index

    41 publications

    2.2K citations

  3. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    20 h-index

    52 publications

    5.2K citations

  4. University of Oulu

    Oulu, Finland

    20 h-index

    46 publications

    2.9K citations

  5. Georgia State University

    Atlanta, United States

    20 h-index

    37 publications

    4.8K citations

  6. UNSW Sydney

    Sydney, Australia

    19 h-index

    28 publications

    3.1K citations

  7. Griffith University

    Brisbane, Australia

    18 h-index

    34 publications

    1.8K citations

  8. University of Auckland

    Auckland, New Zealand

    16 h-index

    26 publications

    1.7K citations

1–8 of 1.7K

Venues

  1. Industrial Marketing Management

    137 publications · 14.3K citations

    72

    h-index

  2. Journal of Business and Industrial Marketing

    135 publications · 10.8K citations

    53

    h-index

  3. Journal of Marketing

    JM · 48 publications · 78.3K citations

    45

    h-index

  4. European Journal of Marketing

    EJM · 53 publications · 10.8K citations

    41

    h-index

  5. Journal of Business Research

    JBR · 46 publications · 4.9K citations

    36

    h-index

1–5