Concepedia
Statistics
Publications
33
Citations
8.7K
H-Index
24
Active since
1997
Affiliations
The University of Sydney(Current)
Case Western Reserve University
Fordham University
Baruch College
University of Miami
Ellen Garbarino is an author at The University of Sydney specializing in marketing, management, and consumer research.
Top concepts
MarketingManagementConsumer ResearchBusinessBehavioral Decision MakingConsumer BehaviorEconomicsBehavioral EconomicsCustomer SatisfactionSocial Sciences
Publications per year
1997–2020
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Ellen Garbarino, Mark S. Johnson · Journal of Marketing · 1999 · 4.1K citations
Customer Experience, Customer Satisfaction, Organizational Behavior +17
Ellen Garbarino, Mark S. Johnson · Journal of Marketing · 1999 · 2K citations
Cognitive Effort, Affect, and Choice
Ellen Garbarino, Julie A. Edell · Journal of Consumer Research · 1997 · 422 citations
Behavioral Decision Making, Consumer Research, Cognition +20
Dynamic pricing in internet retail: Effects on consumer trust
Ellen Garbarino, Olivia F. Lee · Psychology and Marketing · 2003 · 237 citations
Consumer Uncertainty, Consumer Research, Online Customer Behavior +17
Customer satisfaction, perceived risk and affective commitment: an investigation of directions of influence
Mark S. Johnson, Eugene Sivadas, Ellen Garbarino · Journal of Services Marketing · 2008 · 194 citations
Customer Experience, Customer Satisfaction, Behavioral Decision Making +17
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