Concepedia

Mark S. Johnson

MS

35

Publications

8.2K

Citations

25

H-Index

1992

Active since

Affiliations

Rutgers, The State University of New Jersey(Current)

Rutgers New Jersey Medical School

University Hospital, Newark

Montclair State University

Alaska Department of Health and Social Services

Mark S. Johnson is an author at Rutgers, The State University of New Jersey specializing in management, marketing, and consumer research.

Top concepts

MarketingManagementBusinessConsumer ResearchCustomer SatisfactionInteractive MarketingMedicineSocial SciencesRelationship MarketingArts

Publications per year

1992–2017

35

Publications

35

The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships

Ellen Garbarino, Mark S. Johnson · Journal of Marketing · 1999 · 4.1K citations

Customer Experience, Customer Satisfaction, Organizational Behavior +17

The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships

Ellen Garbarino, Mark S. Johnson · Journal of Marketing · 1999 · 2K citations

Customer Experience, Customer Satisfaction, Organizational Behavior +17

A Prospective Investigation of Physical Health Outcomes in Abused and Neglected Children: New Findings From a 30-Year Follow-Up

Cathy Spatz Widom, Sally J. Czaja, Tyrone Bentley et al. · American Journal of Public Health · 2012 · 385 citations · Full text

Customer satisfaction, perceived risk and affective commitment: an investigation of directions of influence

Mark S. Johnson, Eugene Sivadas, Ellen Garbarino · Journal of Services Marketing · 2008 · 194 citations

Customer Experience, Customer Satisfaction, Behavioral Decision Making +17

Adoption of Body Mass Index Guidelines for Screening and Counseling In Pediatric Practice

Jonathan D. Klein, Tracy S. Sesselberg, Mark S. Johnson et al. · PEDIATRICS · 2010 · 190 citations · Full text

Rows per page

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