Concepedia

Consumer Voice

Consumer Voice is an academic construct within the field of Consumer Citizenship that represents the active expression and societal articulation of consumer interests, values, and preferences in marketplace and policy discourses, distinguished by its role in enabling participatory influence over corporate and institutional decision-making.

117

Publications

5.5K

Citations

242

Authors

162

Institutions

Publications per year

2017–2026

35

Parents

Publications

117

Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories

Jagdip Singh · Journal of the Academy of Marketing Science · 1990 · 367 citations

, , +13

Voice, exit, and negative word-of-mouth behaviors: An investigation across three service categories

Jagdip Singh · Journal of the Academy of Marketing Science · 1990 · 350 citations

, , +13

Alexa, do voice assistants influence consumer brand engagement? – Examining the role of AI powered voice assistants in influencing consumer brand engagement

Graeme McLean, Kofi Osei-Frimpong, Jennifer Brannon Barhorst · Journal of Business Research · 2020 · 339 citations · Full text

, , +13

Watch Your Tone: How a Brand's Tone of Voice on Social Media Influences Consumer Responses

Renato Hübner Barcelos, Danilo C. Dantas, Sylvain Sénécal · Journal of Interactive Marketing · 2017 · 220 citations

, , +12

AI voice bots: a services marketing research agenda

Philipp Klaus, Judy Zaichkowsky · Journal of Services Marketing · 2020 · 194 citations

, , +14

1–5 of 117

Authors

242

  1. JE
    James E. Sabin

    Harvard University, United States

    5 publications · 144 citations

    5

    h-index

  2. ND
    Norman Daniels

    Tufts University, United States

    4 publications · 130 citations

    4

    h-index

  3. NR
    Nichola Robertson

    Deakin University, Australia

    3 publications · 116 citations

    3

    h-index

  4. BH
    Brenda Happell

    Central Queensland University, Australia

    2 publications · 46 citations

    2

    h-index

  5. JC
    Jean‐Charles Chebat

    HEC Montréal, Canada

    2 publications · 104 citations

    2

    h-index

1–5 of 242

Institutions

162

  1. Harvard Pilgrim Health Care

    Boston, United States

    4 h-index

    4 publications

    130 citations

  2. Deakin University

    Burwood, Australia

    3 h-index

    6 publications

    232 citations

  3. Griffith University

    Brisbane, Australia

    3 h-index

    9 publications

    190 citations

  4. Central Queensland University

    Rockhampton, Australia

    3 h-index

    3 publications

    60 citations

  5. University of Pittsburgh

    Pittsburgh, United States

    3 h-index

    3 publications

    77 citations

  6. Harvard University

    Cambridge, United States

    2 h-index

    2 publications

    69 citations

  7. University of Glasgow

    Glasgow, United Kingdom

    2 h-index

    2 publications

    95 citations

  8. The University of Texas at Arlington

    Arlington, United States

    2 h-index

    2 publications

    307 citations

1–8 of 162

Venues

  1. Psychiatric Services

    6 publications · 164 citations

    6

    h-index

  2. Journal of Marketing Research

    3 publications · 84 citations

    3

    h-index

  3. Journal of Marketing

    JM · 3 publications · 336 citations

    3

    h-index

  4. Choice Reviews Online

    CRO · 3 publications · 113 citations

    3

    h-index

  5. Journal of Services Marketing

    3 publications · 323 citations

    3

    h-index

1–5