Alexis M. Allen

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers during Social Media Service Recovery

Todd J. Bacile, Jeremy S. Wolter, Alexis M. Allen et al. · Journal of Interactive Marketing · 2018 · 117 citations

One firm’s loss is another’s gain: capitalizing on other firms’ service failures

Alexis M. Allen, Michael K. Brady, Stacey G. Robinson et al. · Journal of the Academy of Marketing Science · 2014 · 52 citations

Other Firms, Service Failures, Firm Performance +9

Whom to hire and how to coach them: a longitudinal analysis of newly hired salesperson performance

Willy Bolander, Cinthia B. Satornino, Alexis M. Allen et al. · Journal of Personal Selling and Sales Management · 2019 · 48 citations

How Deviations from Performance Norms Impact Charitable Donations

Alexis M. Allen, Meike Eilert, John Peloza · Journal of Marketing Research · 2017 · 37 citations · Full text

Behavioral Decision Making, Consumer Research, Social Influence +20

Understanding the Performance Effects of “Dark” Salesperson Traits: Machiavellianism, Narcissism, and Psychopathy

Cinthia B. Satornino, Alexis M. Allen, Huanhuan Shi et al. · Journal of Marketing · 2022 · 33 citations

Social Psychology, Social Influence, Personality Traits +18