Journal of Business Research · 2015 · 89 citations · 133 references
BusinessMarketingMarketing ManagementConsumer BehaviorMarketing StrategyStrategic MarketingConsumer SatisfactionCustomer EngagementCustomer Feedback ManagementCustomer LoyaltyCustomer SatisfactionMarketing EthicsConsumer SentimentCustomer Satisfaction VariablesIntegrative Literature Review
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