Journal of Retailing and Consumer Services · 2021 · 80 citations · 107 references
BusinessMarketingMarketing ManagementCustomer Relationship ManagementInterpersonal RelationshipsRelationship MarketingCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer ParticipationCustomer SatisfactionRelationship QualityBondingCustomer CooperationCustomer ExperienceCustomer Participation BehaviorCustomer Participation IntentionCustomer Satisfaction VariablesProductive Customer Participation
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