Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Business, Marketing, Social Psychology +15

The Effect of Word of Mouth on Sales: Online Book Reviews

Judith A. Chevalier, Dina Mayzlin · Journal of Marketing Research · 2006 · 5.9K citations

Business, Marketing, Marketing Management +15

Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

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Business, Marketing, Marketing Management +12

Visual Genome: Connecting Language and Vision Using Crowdsourced Dense Image Annotations

Ranjay Krishna, Yuke Zhu, Oliver Groth et al. · International Journal of Computer Vision · 2017 · 5.2K citations · Full text

Computing, Computer Science, Vision Science +16

Using Online Conversations to Study Word-of-Mouth Communication

David Godes, Dina Mayzlin · Marketing Science · 2004 · 2.6K citations

Social Sciences, Communication, Mass Communication +6