Publication | Open Access
Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews
468
Citations
73
References
2018
Year
Customer SatisfactionOnline Customer BehaviorCustomer ReviewBig Data EvidenceData ScienceOnline ReviewsDigital MarketingService QualityInteractive MarketingManagementBusinessOverall Customer SatisfactionHospitalityContent AnalysisMarketingCustomer Journey AnalysisText MiningHospitality Management
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