Guest Comment Analysis is a methodological construct within hospitality management research that systematically identifies, categorizes, and interprets textual feedback from guests to extract actionable insights regarding service quality and guest satisfaction.
135
Publications
10.4K
Citations
320
Authors
187
Institutions
Publications per year
2017–2026
83
Parents
Publications
135
Abby Ghobadian, S. R. Speller, Matthew Jones · International Journal of Quality & Reliability Management · 1994 · 578 citations
What do hotel customers complain about? Text analysis using structural topic model
Nan Hu, Ting Zhang, Baojun Gao et al. · Tourism Management · 2019 · 371 citations
1–5 of 135
Authors
320
- AB
5
h-index
- RL
4
h-index
- IC
4
h-index
- PG
3
h-index
- BG
3
h-index
1–5 of 320
Institutions
187
Hong Kong Polytechnic University
Hong Kong, Hong Kong
9 h-index
17 publications
1.7K citations
Washington State University
Pullman, United States
4 h-index
5 publications
345 citations
University of Central Florida
Orlando, United States
4 h-index
5 publications
688 citations
Ghent University
Ghent, Belgium
4 h-index
8 publications
414 citations
Virginia Tech
Blacksburg, United States
4 h-index
8 publications
1.6K citations
Florida Atlantic University
Boca Raton, United States
4 h-index
4 publications
710 citations
College of Charleston
Charleston, United States
3 h-index
4 publications
318 citations
Taipei Medical University
Taipei, Taiwan
3 h-index
5 publications
488 citations
1–8 of 187
Venues
- International Journal of Hospitality Management
12 publications · 1.4K citations
12
h-index
- Journal of Hospitality Marketing & Management
JHMM · 9 publications · 1.4K citations
9
h-index
- Current Issues in Tourism
7 publications · 637 citations
7
h-index
- Journal of Hospitality and Tourism Technology
JHTT · 6 publications · 555 citations
6
h-index
- International Journal of Contemporary Hospitality Management
6 publications · 313 citations
6
h-index
1–5