Concepedia

Irene Cenni

IC

7

Publications

244

Citations

7

H-Index

2017

Active since

Affiliations

Ghent University(Current)

University of South Florida

Ghent University Hospital

Irene Cenni is an author at Ghent University specializing in customer satisfaction, marketing, and tourism.

Top concepts

MarketingCustomer SatisfactionTourismBusinessManagementHospitalityCommunicationContent AnalysisDestination MarketingInteractive Marketing

Publications per year

2017–2024

7

Publications

7

Negative hotel reviews on TripAdvisor: A cross-linguistic analysis

Irene Cenni, Patrick Goethals · Discourse Context & Media · 2017 · 109 citations

Customer Satisfaction, Tourism Management, Negative Hotel Reviews +8

Responding to negative hotel reviews: A cross-linguistic perspective on online rapport-management

Irene Cenni, Patrick Goethals · Discourse Context & Media · 2020 · 35 citations

Customer Experience, Customer Satisfaction, Tourism Management +15

Early adopters’ responses to a virtual tourism product: Airbnb’s online experiences

Irene Cenni, Camilla Vásquez · International Journal of Culture Tourism and Hospitality Research · 2021 · 24 citations · Full text

Digital Marketing, Consumer Research, Communication +22

Business responses to positive reviews online: Face-work on TripAdvisor

Irene Cenni, Patrick Goethals · Journal of Pragmatics · 2021 · 23 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +8

Sharing travel experiences on TripAdvisor: A genre analysis of negative hotel reviews written in French, Spanish and Italian

Irene Cenni · Journal of Pragmatics · 2024 · 20 citations

Customer Satisfaction, Culture, Negative Hotel Reviews +13

Rows per page

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