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Responding to negative hotel reviews: A cross-linguistic perspective on online rapport-management

Customer ExperienceCustomer SatisfactionTourism ManagementNegative Hotel ReviewsCustomer ReviewOnline Customer BehaviorOrganizational CommunicationInteractive MarketingManagementBusinessHospitalityTourismConversation AnalysisCommunicationCross-linguistic PerspectiveOnline Rapport-managementMarketingHospitality Management