An analytical Kano model for customer need analysis

Attractive Quality and Must-Be Quality

Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations

Management, Marketing, Quality Management +10

How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment

Kurt Matzler, Hans H. Hinterhuber · Technovation · 1998 · 1.1K citations

Management, Project Management, Quality Management +13

KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY

Christopher A. Berger, R Blauth, Davi da Silva Böger · Medical Entomology and Zoology · 1993 · 774 citations

Management, Quality Management, Quality Assurance +4

A Framework for Decision-Based Engineering Design

George A. Hazelrigg · Journal of Mechanical Design · 1998 · 626 citations

Arts, Design, Decision Making +9

Integrating Kano's model in the planning matrix of quality function deployment

Kay Chen Tan, Xiaoxiang Shen · Total Quality Management · 2000 · 353 citations

Management, Industrial Engineering, Quality Management +12