Concepedia
Statistics
Publications
1
Citations
774
H-Index
Active since
1993
Davi da Silva Böger is an author specializing in service quality, customer satisfaction, and marketing.
Top concepts
BusinessMarketingService QualityCustomer Satisfaction
Publications per year
1993–1993
KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY
Christopher A. Berger, R Blauth, Davi da Silva Böger · Medical Entomology and Zoology · 1993 · 774 citations
Customer Satisfaction, Service Quality, Business +3
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