X. Jessie Yang

An analytical Kano model for customer need analysis

Qianli Xu, Jianxin Jiao, X. Jessie Yang et al. · Design Studies · 2008 · 400 citations

Customer Experience, Customer Satisfaction, Management +6

Evaluating Effects of User Experience and System Transparency on Trust in Automation

X. Jessie Yang, Vaibhav Unhelkar, Julie Shah · 2017 · 190 citations

Cry Wolf, Engineering, Information Security +19

Using Eye-Tracking Data to Predict Situation Awareness in Real Time During Takeover Transitions in Conditionally Automated Driving

Feng Zhou, X. Jessie Yang, Joost de Winter · IEEE Transactions on Intelligent Transportation Systems · 2021 · 171 citations

Engineering, Machine Learning, Situation Awareness +21

Look who’s talking now: Implications of AV’s explanations on driver’s trust, AV preference, anxiety and mental workload

Na Du, Jacob Haspiel, Qiaoning Zhang et al. · Transportation Research Part C Emerging Technologies · 2019 · 154 citations · Full text

Combat COVID-19 infodemic using explainable natural language processing models

Jackie Ayoub, X. Jessie Yang, Feng Zhou · Information Processing & Management · 2021 · 151 citations · Full text

Natural Language Processing, Engineering, Explanation-based Learning +7