Concepedia
1
Publications
3.2K
Citations
H-Index
1984
Active since
Nobuhiko Seraku is an author specializing in customer satisfaction, marketing, and total quality management.
Top concepts
MarketingCustomer SatisfactionTotal Quality Management
Publications per year
1984–1984
Attractive Quality and Must-Be Quality
Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations
Total Quality Management, Customer Satisfaction, Attractive Quality +4
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