Concepedia

Noriaki Kano

NK

3

Publications

3.4K

Citations

3

H-Index

1984

Active since

Noriaki Kano is an author specializing in marketing, total quality management, and strategic management.

Top concepts

MarketingTotal Quality ManagementBusinessManagementStrategic ManagementCustomer SatisfactionStrategyEngineeringHuman ResourcesService Quality

Publications per year

1984–1996

3

Publications

3

Attractive Quality and Must-Be Quality

Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations

Total Quality Management, Customer Satisfaction, Attractive Quality +4

A Perspective on Quality Activities in American Firms

Noriaki Kano · California Management Review · 1993 · 116 citations

Total Quality Management, Engineering, Japanese Quality Movement +17

Guide to TQM in service industries

Noriaki Kano · 1996 · 16 citations

Total Quality Management, Customer Satisfaction, Tqm Application +14

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