Concepedia

Customer Needs Analysis

Customer Needs Analysis is a systematic research methodology within new product development and product management that identifies, interprets, and prioritizes the underlying requirements and preferences of target users to guide product design and innovation decisions.

550

Publications

35.4K

Citations

1.3K

Authors

590

Institutions

Publications per year

2017–2026

142

Variants

Customer Need AnalysisCustomer Needs Assessment

Parents

Children

Publications

550

Lead Users: A Source of Novel Product Concepts

Eric von Hippel · Management Science · 1986 · 4.6K citations

, , +12

The Voice of the Customer

Abbie Griffin, John R. Hauser · Marketing Science · 1993 · 1.9K citations

, , +12

Lead User Analyses for the Development of New Industrial Products

Glen L. Urban, Eric von Hippel · Management Science · 1988 · 1.1K citations

, , +12

Customer-led and market-oriented: let’s not confuse the two

Stanley F. Slater, John C. Narver · Strategic Management Journal · 1998 · 1.1K citations

, , +5

FROM EXPERIENCE: Developing New Product Concepts Via the Lead User Method: A Case Study in a “Low‐Tech” Field

Cornelius Herstatt, Eric von Hippel · Journal of Product Innovation Management · 1992 · 639 citations

, , +13

1–5 of 550

Authors

1.3K

  1. CC
    Chun‐Hsien Chen

    Nanyang Technological University, Singapore

    9 publications · 444 citations

    9

    h-index

  2. LP
    Li Pheng Khoo

    Nanyang Technological University, Singapore

    6 publications · 498 citations

    6

    h-index

  3. RB
    Robert B. Stone

    Missouri University of Science and Technology, United States

    6 publications · 259 citations

    6

    h-index

  4. KL
    Kristin L. Wood

    Singapore University of Technology and Design, Singapore

    6 publications · 364 citations

    6

    h-index

  5. WY
    Wei Yan

    Shanghai Maritime University, China

    6 publications · 304 citations

    6

    h-index

1–5 of 1.3K

Institutions

590

  1. Nanyang Technological University

    Singapore, Singapore

    14 h-index

    33 publications

    3.5K citations

  2. Massachusetts Institute of Technology

    Cambridge, United States

    11 h-index

    15 publications

    11.2K citations

  3. Missouri University of Science and Technology

    Rolla, United States

    9 h-index

    19 publications

    493 citations

  4. Shanghai Jiao Tong University

    Shanghai, China

    8 h-index

    29 publications

    1.2K citations

  5. Cranfield University

    Cranfield, United Kingdom

    8 h-index

    14 publications

    882 citations

  6. Chalmers University of Technology

    Gothenburg, Sweden

    8 h-index

    14 publications

    373 citations

  7. Northeastern University

    Shenyang, China

    8 h-index

    24 publications

    1.1K citations

  8. Karlsruhe Institute of Technology

    Karlsruhe, Germany

    7 h-index

    22 publications

    1.2K citations

1–8 of 590

Venues

  1. International Journal of Production Research

    15 publications · 1.2K citations

    14

    h-index

  2. Journal of Product Innovation Management

    11 publications · 2.1K citations

    11

    h-index

  3. Expert Systems with Applications

    10 publications · 539 citations

    10

    h-index

  4. Journal of Engineering Design

    11 publications · 456 citations

    10

    h-index

  5. Total Quality Management & Business Excellence

    9 publications · 308 citations

    9

    h-index

1–5