Concepedia

Customer Problem Analysis

Customer Problem Analysis is a systematic methodological framework within customer needs analysis that identifies, categorizes, and prioritizes the specific pain points, unmet needs, and functional or emotional deficiencies experienced by customers in a given context.

16

Publications

1.4K

Citations

37

Authors

11

Institutions

Publications per year

2017–2026

1

Parents

Publications

16

1–5 of 16

Authors

37

  1. HB
    Hugh Beyer

    Synergy Enterprises (United States), United States

    4 publications · 730 citations

    4

    h-index

  2. KH
    Karen Holtzblatt

    Synergy Enterprises (United States), United States

    4 publications · 730 citations

    4

    h-index

  3. PM
    Peter Mork

    University of Washington, United States

    2 publications · 51 citations

    2

    h-index

  4. MD
    Michael D. Morse

    University of Utah, United States

    2 publications · 51 citations

    2

    h-index

  5. AR
    Arnon Rosenthal

    Mitre (United States), United States

    2 publications · 51 citations

    2

    h-index

1–5 of 37

Institutions

11

  1. Mitre (United States)

    Bedford, United States

    2 h-index

    16 publications

    408 citations

  2. NetApp (United States)

    Sunnyvale, United States

    1 h-index

    2 publications

    104 citations

  3. Florida State University

    Tallahassee, United States

    1 h-index

    1 publications

    66 citations

  4. University of Illinois Urbana-Champaign

    Urbana, United States

    1 h-index

    3 publications

    156 citations

  5. Ulsan National Institute of Science and Technology

    Ulsan, South Korea

    1 h-index

    1 publications

    16 citations

  6. Michigan State University

    East Lansing, United States

    1 h-index

    1 publications

    66 citations

  7. Agricultural Marketing Service

    Montgomery, United States

    1 h-index

    1 publications

    66 citations

  8. Kyungpook National University

    Daegu, South Korea

    1 h-index

    1 publications

    63 citations

1–8 of 11

Venues

  1. interactions

    1 publications · 362 citations

    1

    h-index

  2. Journal of Services Marketing

    1 publications · 66 citations

    1

    h-index

  3. ArXiv.org

    Repository · 1 publications · 16 citations

    1

    h-index

  4. Journal of Customer Behaviour

    1 publications · 41 citations

    1

    h-index

  5. International Journal of Operational Research

    IJOR · 1 publications · 76 citations

    1

    h-index

1–5