Concepedia

Customer Needs Identification

Customer Needs Identification is a systematic method within the domain of Customer Needs Analysis that distinguishes itself by enabling the accurate elicitation and specification of latent or explicit requirements through structured techniques such as interviews, surveys, and observational analysis.

649

Publications

33.6K

Citations

1.6K

Authors

692

Institutions

Publications per year

2017–2026

182

Parents

Publications

649

The Voice of the Customer

Abbie Griffin, John R. Hauser · Marketing Science · 1993 · 1.9K citations

, , +12

Spark Innovation through Empathic Design

Dorothy A. Leonard, Jeffrey F. Rayport · WORLD SCIENTIFIC eBooks · 2011 · 797 citations

, , +15

The concept of demand-side management for electric utilities

Clark W. Gellings · Proceedings of the IEEE · 1985 · 757 citations

, , +12

Changes in the banking sector – the case of Internet banking in the UK

Chanaka Jayawardhena, Paul Foley · Internet Research · 2000 · 591 citations

, , +15

Identifying Customer Needs from User-Generated Content

Artem Timoshenko, John R. Hauser · Marketing Science · 2019 · 504 citations · Full text

, , +16

1–5 of 649

Authors

1.6K

  1. KL
    Kristin L. Wood

    Singapore University of Technology and Design, Singapore

    9 publications · 506 citations

    9

    h-index

  2. CC
    Carolyn Conner Seepersad

    The University of Texas at Austin, United States

    6 publications · 194 citations

    6

    h-index

  3. RB
    Robert B. Stone

    Missouri University of Science and Technology, United States

    6 publications · 425 citations

    6

    h-index

  4. JJ
    Jianxin Jiao

    Georgia Institute of Technology, United States

    5 publications · 643 citations

    5

    h-index

  5. HK
    Hannu Kärkkäinen

    5 publications · 158 citations

    5

    h-index

1–5 of 1.6K

Institutions

692

  1. The University of Texas at Austin

    Austin, United States

    14 h-index

    36 publications

    1.7K citations

  2. Missouri University of Science and Technology

    Rolla, United States

    10 h-index

    19 publications

    1.2K citations

  3. Massachusetts Institute of Technology

    Cambridge, United States

    10 h-index

    13 publications

    3.6K citations

  4. Nanyang Technological University

    Singapore, Singapore

    7 h-index

    16 publications

    2.5K citations

  5. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    7 h-index

    19 publications

    1.3K citations

  6. Chalmers University of Technology

    Gothenburg, Sweden

    7 h-index

    7 publications

    326 citations

  7. Lappeenranta-Lahti University of Technology

    Lappeenranta, Finland

    6 h-index

    18 publications

    696 citations

  8. Cranfield University

    Cranfield, United Kingdom

    6 h-index

    15 publications

    896 citations

1–8 of 692

Venues

  1. 12

    h-index

  2. International Journal of Production Research

    12 publications · 856 citations

    12

    h-index

  3. Journal of Product Innovation Management

    10 publications · 766 citations

    10

    h-index

  4. Total Quality Management & Business Excellence

    9 publications · 590 citations

    9

    h-index

  5. Sustainability

    8 publications · 253 citations

    8

    h-index

1–5