Concepedia

Xiaoxiang Shen

XS

Statistics

Publications

7

Citations

925

H-Index

7

Active since

1999

Affiliations

National University of Singapore(Current)

Xiaoxiang Shen is an author at National University of Singapore specializing in customer satisfaction, quality function deployment, and management.

Top concepts

MarketingManagementEngineeringCustomer SatisfactionQuality Function DeploymentDesignBusinessService QualityTotal Quality ManagementQuality Control

Publications per year

1999–2024

7

Publications

7

Integrating Kano's model in the planning matrix of quality function deployment

Kay Chen Tan, Xiaoxiang Shen · Total Quality Management · 2000 · 350 citations

Total Quality Management, Customer Satisfaction, Engineering +25

An integrated approach to innovative product development using Kano’s model and QFD

Xiaoxiang Shen, Kay Chen Tan, Min Xie · European Journal of Innovation Management · 2000 · 277 citations

Innovation Evaluation, Customer Satisfaction, Kano ’ +24

The implementation of quality function deployment based on linguistic data

Xiaoxiang Shen, Kay Chen Tan, Min Xie · Journal of Intelligent Manufacturing · 2001 · 94 citations

Benchmarking in QFD for quality improvement

Xiaoxiang Shen, Kay Chen Tan, Min Xie · Benchmarking An International Journal · 2000 · 64 citations

Total Quality Management, Customer Satisfaction, Engineering +22

LISTENING TO THE FUTURE VOICE OF THE CUSTOMER USING FUZZY TREND ANALYSIS IN QFD

Xiaoxiang Shen, Min Xie, Kay‐Chuan Tan · Quality Engineering · 2001 · 60 citations

Total Quality Management, Customer Satisfaction, Engineering +22

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