Concepedia

Kay‐Chuan Tan

KT

Statistics

Publications

8

Citations

547

H-Index

8

Active since

2001

Affiliations

National University of Singapore(Current)

Kay‐Chuan Tan is an author at National University of Singapore specializing in management, design, and business.

Top concepts

ManagementDesignBusinessMarketingEngineeringService DesignSoftware DesignIndustrial DesignQuality Function DeploymentService Innovation

Publications per year

2001–2013

8

Publications

8

A TRIZ-Based Method for New Service Design

Kah‐Hin Chai, Jun Zhang, Kay‐Chuan Tan · Journal of Service Research · 2005 · 204 citations

New Service Design, Engineering, Service Innovation +17

Ranking of customer requirements in a competitive environment

Xin Lai, Min Xie, Kay‐Chuan Tan et al. · Computers & Industrial Engineering · 2007 · 84 citations

Customer Satisfaction, Service Quality, Customer Requirements +4

LISTENING TO THE FUTURE VOICE OF THE CUSTOMER USING FUZZY TREND ANALYSIS IN QFD

Xiaoxiang Shen, Min Xie, Kay‐Chuan Tan · Quality Engineering · 2001 · 60 citations

Total Quality Management, Customer Satisfaction, Engineering +22

New service development maturity model

Dayu Jin, Kah‐Hin Chai, Kay‐Chuan Tan · Managing Service Quality · 2013 · 54 citations

Services Management, Knowledge Management Strategy, Quality Function Deployment +17

Organizational adoption of new service development tools

Dayu Jin, Kah‐Hin Chai, Kay‐Chuan Tan · Managing Service Quality · 2012 · 41 citations

Customer Satisfaction, Service Innovation, Technology Adoption +17

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