Concepedia

Dayu Jin

DJ

Statistics

Publications

2

Citations

95

H-Index

2

Active since

2012

Affiliations

National University of Singapore(Current)

Dayu Jin is an author at National University of Singapore specializing in business, service design, and strategic management.

Top concepts

BusinessManagementService DesignStrategic ManagementMarketingInnovationBusiness StrategyService InnovationService ManagementOrganization Studies

Publications per year

2012–2013

2

Publications

2

New service development maturity model

Dayu Jin, Kah‐Hin Chai, Kay‐Chuan Tan · Managing Service Quality · 2013 · 54 citations

Services Management, Knowledge Management Strategy, Quality Function Deployment +17

Organizational adoption of new service development tools

Dayu Jin, Kah‐Hin Chai, Kay‐Chuan Tan · Managing Service Quality · 2012 · 41 citations

Customer Satisfaction, Service Innovation, Technology Adoption +17

1–2 of 2