Concepedia

Customer Requirements Analysis

Customer Requirements Analysis is a systematic process within quality planning that identifies, interprets, and prioritizes customer needs and expectations to align product or service development with defined stakeholder criteria.

411

Publications

18K

Citations

932

Authors

404

Institutions

Publications per year

2017–2026

112

Parents

Children

Publications

411

Determining the Importance Weights for the Customer Requirements in QFD Using a Fuzzy AHP with an Extent Analysis Approach

C.K. Kwong, Hao Bai · IIE Transactions · 2003 · 469 citations

, , +16

An analytical Kano model for customer need analysis

Qianli Xu, Jianxin Jiao, X. Jessie Yang et al. · Design Studies · 2008 · 410 citations

, , +12

A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment

C.K. Kwong, Hao Bai · Journal of Intelligent Manufacturing · 2002 · 390 citations

, , +16

Mining customer requirements from online reviews: A product improvement perspective

Jiayin Qi, Zhenping Zhang, Seongmin Jeon et al. · Information & Management · 2016 · 320 citations

, , +16

THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS

Elmar Sauerwein, Franz Bailom, Kurt Matzler et al. · 1996 · 304 citations

, , +16

1–5 of 411

Authors

932

  1. MX
    Min Xie

    National University of Singapore, Singapore

    9 publications · 759 citations

    9

    h-index

  2. XM
    Xinguo Ming

    Shanghai Jiao Tong University, China

    9 publications · 415 citations

    9

    h-index

  3. AS
    Arash Shahin

    University of Isfahan, Iran

    8 publications · 246 citations

    8

    h-index

  4. CC
    Chun‐Hsien Chen

    Nanyang Technological University, Singapore

    8 publications · 403 citations

    8

    h-index

  5. XL
    Xinggang Luo

    Hangzhou Dianzi University, China

    6 publications · 282 citations

    6

    h-index

1–5 of 932

Institutions

404

  1. National University of Singapore

    Singapore, Singapore

    14 h-index

    31 publications

    2.4K citations

  2. Nanyang Technological University

    Singapore, Singapore

    13 h-index

    32 publications

    2.9K citations

  3. Northeastern University

    Shenyang, China

    12 h-index

    34 publications

    1.3K citations

  4. Shanghai Jiao Tong University

    Shanghai, China

    11 h-index

    45 publications

    1.5K citations

  5. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    10 h-index

    16 publications

    2.2K citations

  6. City University of Hong Kong

    Hong Kong, Hong Kong

    9 h-index

    13 publications

    639 citations

  7. National Cheng Kung University

    Tainan City, Taiwan

    9 h-index

    18 publications

    462 citations

  8. Missouri University of Science and Technology

    Rolla, United States

    8 h-index

    12 publications

    408 citations

1–8 of 404

Venues

  1. International Journal of Production Research

    23 publications · 1.2K citations

    20

    h-index

  2. Total Quality Management & Business Excellence

    14 publications · 718 citations

    13

    h-index

  3. 12

    h-index

  4. Journal of Engineering Design

    11 publications · 389 citations

    10

    h-index

  5. The TQM Journal

    9 publications · 196 citations

    9

    h-index

1–5