A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment

Fuzzy hierarchical analysis

James J. Buckley · Fuzzy Sets and Systems · 1985 · 3.2K citations

Fuzzy Logic, Engineering, Fuzzy Computing +7

A fuzzy extension of Saaty's priority theory

Peter J. M. van Laarhoven, Witold Pedrycz · Fuzzy Sets and Systems · 1983 · 3K citations

Fuzzy Multi-criteria Decision-making, Fuzzy Logic, Fuzzy Computing +3

The House of Quality

John R. Hauser · Harvard business review · 1988 · 2.3K citations

Engineering, Industrial Engineering, Kobe Shipyard Site +19

The mechanical design process

Choice Reviews Online · 1992 · 2.2K citations

Design Decision, Engineering, Conceptual Design +22

The Voice of the Customer

Abbie Griffin, John R. Hauser · Marketing Science · 1993 · 1.9K citations

Total Quality Management, Customer Satisfaction, Customer Experience +19