The TQM Journal

Defining lean production: some conceptual and practical issues

Jostein Pettersen · 2009 · 641 citations

Management, Operations Management, Lean Manufacturing +7

Digital transformation challenges: strategies emerging from a multi-stakeholder approach

Federico Brunetti, Dominik T. Matt, Angelo Bonfanti et al. · 2020 · 511 citations · Full text

Business, Strategic Management, Strategy +13

Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

Syed Ali Raza, Amna Umer, Muhammad Asif Qureshi et al. · 2020 · 436 citations

Business, Marketing, Marketing Management +17

Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

Ilias Santouridis, Panagiotis Trivellas · 2010 · 400 citations

Business, Marketing, Marketing Management +15

What does GRI‐reporting tell us about corporate sustainability?

Raine Isaksson, Ulrich Steimle · 2009 · 278 citations · Full text

Management, Supply Chain Management, Sustainability Management +17