Concepedia

Ilias Santouridis

IS

Statistics

Publications

13

Citations

1K

H-Index

12

Active since

2006

Affiliations

Technological Educational Institute of Thessaly(Current)

Technological Educational Institute of Central Greece

Ilias Santouridis is an author at Technological Educational Institute of Thessaly specializing in management, customer satisfaction, and business.

Top concepts

Publications per year

2006–2017

13

Publications

13

Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

Ilias Santouridis, Panagiotis Trivellas · The TQM Journal · 2010 · 398 citations

, , +17

Internet service quality and customer satisfaction: Examining internet banking in Greece

Ilias Santouridis, Panagiotis Trivellas, Panagiotis Reklitis · Total Quality Management & Business Excellence · 2009 · 109 citations

, , +15

Customer relationship management and customer satisfaction: the mediating role of relationship quality

Ilias Santouridis, Androniki Veraki · Total Quality Management & Business Excellence · 2017 · 109 citations

Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece

Ilias Santouridis, Panagiotis Trivellas, Georgios Tsimonis · International Journal of Quality and Service Sciences · 2012 · 106 citations

, , +20

Investigating the Determinants of Internet Banking Adoption in Greece

Ilias Santouridis, Maria A. Kyritsi · Procedia Economics and Finance · 2014 · 68 citations · Full text

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