Journal of the Academy of Marketing Science · 1991 · 118 citations · 10 references
BusinessMarketingMarketing ManagementRetail MarketingRetail Sales ManagementSales ManagementConsumer SatisfactionCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionRetail Customer ExperienceCustomer ExpectationsRetail Service ExperienceSales EffectivenessSales Experience EvaluationSalesperson Performance Evaluation
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Journal of the American Dietetic Association · 1994 · 46.5K citations
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