Journal of Retailing and Consumer Services · 2008 · 10 citations · 26 references
BusinessMarketingMarketing ManagementChannel ManagementQueuing TheoryServices MarketingCapacity ManagementChannel Performance AnalysisDistribution ChannelsMultichannel Service DeliveryService CharacteristicsService StrategyAttributesCustomer Experience Across ChannelsMulti-channel Performance AnalysisService Attribute PositioningService Quality Across Channels
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