Concepedia

Capacity Management

Capacity Management is a strategic planning process within service-oriented disciplines that involves determining, monitoring, and adjusting the maximum sustainable level of service output an organization can deliver, distinguished by its focus on aligning resource availability with current and future demand across the research domains of Destination Management, IT Service Management, Service Operations, and Services Marketing.

2.1K

Publications

94.9K

Citations

4.9K

Authors

1.5K

Institutions

Publications per year

2017–2026

399

Parents

Children

Publications

2.1K

HIGHWAY CAPACITY MANUAL 2000

W R Reilly · TR news · 1997 · 2.3K citations

, , +15

Wicked Problems, Knowledge Challenges, and Collaborative Capacity Builders in Network Settings

Edward P. Weber, Anne M. Khademian · Public Administration Review · 2008 · 1.2K citations

, , +10

Managing in an age of modularity

Christine Antoine · Publications Docs-en-stock.com · 2013 · 1.1K citations

, , +10

A buffer-based approach to rate adaptation

Te-Yuan Huang, Ramesh Johari, Nick McKeown et al. · 2014 · 987 citations · Full text

, , +8

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

O. Zeynep Akşin, Mor Armony, Vijay Mehrotra · Production and Operations Management · 2007 · 766 citations

, , +14

1–5 of 2.1K

Authors

4.9K

  1. LC
    Ludmila Cherkasova

    Hewlett-Packard (United States), United States

    9 publications · 697 citations

    9

    h-index

  2. AM
    Ahmed M. Deif

    University of Windsor, Canada

    8 publications · 267 citations

    8

    h-index

  3. HL
    Hanan Luss

    AT&T (United States), United States

    7 publications · 647 citations

    7

    h-index

  4. YL
    Yi‐Kuei Lin

    National Taiwan University of Science and Technology, Taiwan

    6 publications · 154 citations

    6

    h-index

  5. AL
    Alex Landex

    Technical University of Denmark, Denmark

    6 publications · 146 citations

    6

    h-index

1–5 of 4.9K

Institutions

1.5K

  1. Stanford University

    Stanford, United States

    23 h-index

    39 publications

    5.9K citations

  2. University of Michigan

    Ann Arbor, United States

    21 h-index

    37 publications

    2.1K citations

  3. Massachusetts Institute of Technology

    Cambridge, United States

    19 h-index

    45 publications

    3.3K citations

  4. University of Toronto

    Toronto, Canada

    17 h-index

    24 publications

    1.5K citations

  5. Georgia Institute of Technology

    Atlanta, United States

    17 h-index

    38 publications

    2K citations

  6. Purdue University West Lafayette

    West Lafayette, United States

    16 h-index

    37 publications

    1.7K citations

  7. Technical University of Munich

    Munich, Germany

    16 h-index

    28 publications

    1.7K citations

  8. Columbia University

    New York, United States

    16 h-index

    24 publications

    1.5K citations

1–8 of 1.5K

Venues

  1. European Journal of Operational Research

    120 publications · 5.5K citations

    42

    h-index

  2. International Journal of Production Economics

    70 publications · 3K citations

    33

    h-index

  3. Operations Research

    37 publications · 3.1K citations

    27

    h-index

  4. International Journal of Production Research

    73 publications · 2K citations

    26

    h-index

  5. Management Science

    29 publications · 2.4K citations

    24

    h-index

1–5