Higher Education · 2008 · 509 citations · 31 references
EducationHigher EducationHigher Education AdministrationInstitutional TheoryStudent EngagementCustomer LoyaltyHigher Education GovernanceInstitutional EffectivenessInstitutional LeadershipInstitutional Theory In EducationStudent SuccessInstitutional CharacterInstitutional ConnectednessInstitutional PrestigeOrganizational LoyaltyUniversity Branding
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Coefficient Alpha and the Internal Structure of Tests
Lee J. Cronbach · Psychometrika · 1951 · 43.2K citations · Full text
Social Sciences, Educational Assessment, Educational Measurement +14
An Index of Factorial Simplicity
Henry F. Kaiser · Psychometrika · 1974 · 14.2K citations
Measuring Service Quality: A Reexamination and Extension
J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations