Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information

Statistical Methods for Psychology.

Andrew C. Gudgeon, David C. Howell · Journal of the Royal Statistical Society Series D (The Statistician) · 1994 · 8.4K citations

Natural Sciences, Behavioral Sciences, Psychology +8

Multivariate Data Analysis with Readings.

I. T. Jolliffe, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series A (Statistics in Society) · 1988 · 5.1K citations

Natural Sciences, Data Science, Categorical Data Analysis +5

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · Journal of Marketing · 1990 · 4.2K citations

Management, Hospitality Management, Organizational Behavior +15

Interactional justice : communication criteria of fairness

Rj Bies · Medical Entomology and Zoology · 1986 · 2.7K citations

Social Sciences, Communication, Social Psychology +8

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Stephen S. Tax, Stephen Brown, Murali Chandrashekaran · Journal of Marketing · 1998 · 2.1K citations

Business, Marketing, Marketing Management +17