Graham L. Bradley

Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern

Beverley Sparks, Kevin Kam Fung So, Graham L. Bradley · Tourism Management · 2015 · 461 citations

Negative Online Reviews, Customer Satisfaction, Consumer Research +17

The role of climate change risk perception, response efficacy, and psychological adaptation in pro-environmental behavior: A two nation study

Graham L. Bradley, Zakaria Babutsidze, Andreas Chai et al. · Journal of Environmental Psychology · 2020 · 353 citations · Full text

Nation Study, Behavioral Sciences, Engineering +11

A “Triple A” Typology of Responding to Negative Consumer-Generated Online Reviews

Beverley Sparks, Graham L. Bradley · Journal of Hospitality & Tourism Research · 2014 · 214 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Uncertainty +26

The role of gender and negative affectivity in stressor appraisal and coping selection.

Rebecca Eaton, Graham L. Bradley · International Journal of Stress Management · 2008 · 184 citations

Behavioral Sciences, Stressor Appraisal, Psychiatry +15

Encountering climate change: ‘seeing’ is more than ‘believing’

Joseph Reser, Graham L. Bradley, Michelle Ellul · Wiley Interdisciplinary Reviews Climate Change · 2014 · 167 citations

Climate Ethics, Engineering, Psychology +16