Service Business · 2015 · 16 citations · 27 references
ManagementInnovation ManagementStrategic ManagementBusiness StrategyInnovationService DesignCapability BuildingCapability DevelopmentInnovation CapabilityService Concept DevelopmentService InnovationService StrategyCapability Maturity Model IntegrationNew Service DevelopmentProduct-service System InnovationService Capability DevelopmentService Experience EvaluationService Innovation ProcessesService Product InnovationStart-up
27
Olivier Weinstein · Research Policy · 1997 · 1.7K citations
Moving Forward and Making a Difference: Research Priorities for the Science of Service
Amy L. Ostrom, Mary Jo Bitner, Stephen Brown et al. · Journal of Service Research · 2010 · 1.5K citations
Management, Leadership, Strategy +14
Management of Innovation in Services
Jon Sundbo · Service Industries Journal · 1997 · 813 citations