Concepedia

Store-level Retention

Store-Level Retention is a retail analytics construct that measures the ability of an individual retail outlet to maintain its customer base over time, distinguished from broader market-level or chain-level retention by focusing exclusively on customer behavior and loyalty dynamics within a single store's operational and geographical context.

12

Publications

1.8K

Citations

27

Authors

14

Institutions

Publications per year

2017–2026

1

Parents

Publications

12

Retail relationships and store loyalty: A multi-level perspective

Gerrard Macintosh · International Journal of Research in Marketing · 1997 · 802 citations

, , +16

Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context

Kristy E. Reynolds, Mark J. Arnold · Journal of Personal Selling and Sales Management · 2000 · 238 citations · Full text

, , +13

The Effect of Product Assortment Changes on Customer Retention

Sharad Borle, Peter Boatwright, Joseph B. Kadane et al. · Marketing Science · 2005 · 232 citations · Full text

, , +17

Loyalty to grocery stores in the Spanish market of the 1990s

Carlos Flavián, Eva Martı́nez, Yolanda Polo · Journal of Retailing and Consumer Services · 2001 · 131 citations

, , +13

Shoppers' satisfaction levels are not the only key to store loyalty

Mario J. Miranda, László Kónya, Inka Havrila · Marketing Intelligence & Planning · 2005 · 131 citations · Full text

, , +17

1–5 of 12

Authors

27

  1. RS
    Russell S. Tate

    2 publications · 52 citations

    2

    h-index

  2. JO
    James O. Peckham

    Nielsen (United States), United States

    2 publications · 82 citations

    2

    h-index

  3. LK
    László Kónya

    La Trobe University, Australia

    1 publications · 131 citations

    1

    h-index

  4. MJ
    Mark J. Arnold

    Saint Louis University, United States

    1 publications · 238 citations

    1

    h-index

  5. PB
    Peter Boatwright

    Carnegie Mellon University, United States

    1 publications · 232 citations

    1

    h-index

1–5 of 27

Institutions

14

  1. Nielsen (United States)

    New York, United States

    2 h-index

    2 publications

    82 citations

  2. The University of Adelaide

    Adelaide, Australia

    1 h-index

    1 publications

    802 citations

  3. La Trobe University

    Melbourne, Australia

    1 h-index

    1 publications

    131 citations

  4. Carnegie Mellon University

    Pittsburgh, United States

    1 h-index

    2 publications

    464 citations

  5. Universidad de Zaragoza

    Zaragoza, Spain

    1 h-index

    3 publications

    393 citations

  6. Ministry of Forests

    Victoria, Canada

    1 h-index

    2 publications

    40 citations

  7. Victoria University

    Melbourne, Australia

    1 h-index

    2 publications

    262 citations

  8. University of Maryland, College Park

    College Park, United States

    1 h-index

    1 publications

    232 citations

1–8 of 14

Venues

  1. Journal of Marketing

    JM · 4 publications · 134 citations

    4

    h-index

  2. Forest Ecology and Management

    1 publications · 20 citations

    1

    h-index

  3. 1

    h-index

  4. Journal of Marketing Management

    MM · 1 publications · 120 citations

    1

    h-index

  5. Marketing Intelligence & Planning

    1 publications · 131 citations

    1

    h-index

1–5