Concepedia

Service-sales Interface

Service-Sales Interface is an academic construct in relationship selling that denotes the strategic integration point where customer service activities and sales functions converge to enhance relational value creation through coordinated interaction, distinct from standalone service or sales processes.

34

Publications

3.6K

Citations

82

Authors

61

Institutions

Publications per year

2017–2026

15

Parents

Publications

34

Relationship approach to marketing in service contexts: The marketing and organizational behavior interface

Christian Grönroos · Journal of Business Research · 1990 · 1.3K citations

, , +11

A service perspective on business relationships: The value creation, interaction and marketing interface

Christian Grönroos · Industrial Marketing Management · 2010 · 652 citations

, , +17

The impact of the product to service shift in industrial markets and the evolution of the sales organization

Jagdish N. Sheth, Arun Sharma · Industrial Marketing Management · 2008 · 244 citations

, , +13

The Sales-Marketing Interface in Consumer Packaged-Goods Companies: A Conceptual Framework

Belinda Dewsnap, David Jobber · Journal of Personal Selling and Sales Management · 2000 · 126 citations · Full text

, , +9

Relationship management: Managing the selling and the buying interface

Robert E. Spekman, Wesley J. Johnston · Journal of Business Research · 1986 · 125 citations

, , +11

1–5 of 34

Authors

82

  1. AM
    Avinash Malshe

    University of St. Thomas - Minnesota, United States

    5 publications · 246 citations

    5

    h-index

  2. SB
    Scott B. Friend

    Miami University, United States

    4 publications · 147 citations

    4

    h-index

  3. JA
    Jamal Al‐Khatib

    University of St. Thomas - Minnesota, United States

    2 publications · 65 citations

    2

    h-index

  4. MA
    Mohammed Al‐Habib

    King Abdulaziz University, Saudi Arabia

    2 publications · 65 citations

    2

    h-index

  5. DE
    Douglas E. Hughes

    Michigan State University, United States

    2 publications · 63 citations

    2

    h-index

1–5 of 82

Institutions

61

  1. University of St. Thomas - Minnesota

    Saint Paul, United States

    4 h-index

    6 publications

    274 citations

  2. Miami University

    Oxford, United States

    3 h-index

    4 publications

    147 citations

  3. University of Miami

    Coral Gables, United States

    2 h-index

    2 publications

    260 citations

  4. University of Houston

    Houston, United States

    2 h-index

    2 publications

    123 citations

  5. King's College London

    London, United Kingdom

    2 h-index

    5 publications

    183 citations

  6. King Abdulaziz University

    Jeddah, Saudi Arabia

    2 h-index

    4 publications

    130 citations

  7. Hanken School of Economics

    Helsinki, Finland

    1 h-index

    1 publications

    652 citations

  8. University of Hawaii System

    Honolulu, United States

    1 h-index

    1 publications

    31 citations

1–8 of 61

Venues

  1. Industrial Marketing Management

    11 publications · 1.3K citations

    11

    h-index

  2. Journal of Service Research

    JSR · 3 publications · 138 citations

    3

    h-index

  3. Journal of Personal Selling and Sales Management

    JPSSM · 3 publications · 234 citations

    3

    h-index

  4. Journal of Business Research

    JBR · 3 publications · 1.5K citations

    3

    h-index

  5. Journal of the Academy of Marketing Science

    2 publications · 53 citations

    2

    h-index

1–5