Journal of Business Research · 1986 · 125 citations · 19 references
ManagementMarketing ManagementCustomer Relationship ManagementRelationship MarketingConsultative SellingCustomer Interaction ManagementPersonal SellingPurchasing ManagementRelationship ManagementRelationship SellingBuyer Relationship QualityInterpersonal Communication In SellingService-sales InterfaceTransactional Selling
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