Scott B. Friend - Concepedia

Concepedia

Author

Scott B. Friend

Miami University ORCID

Also Known As

Friend, Scott, SCOTT B. FRIEND, Scott B. Friend, Scott B., Friend, Scott Friend

55

Publications

1.4K

Citations

23

H-Index

86

Concepts

All Affiliations

Miami University University of Missouri–Kansas City University of Nebraska–Lincoln University of St. Thomas - Minnesota Missouri State University

SB

About

Scott B. Friend is an author at Miami University specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	20	24	1.1K
2	Business	17	20	964
3	Engineering	1	1	23
4	Health Sciences	1	1	36
5	Public Health	1	1	36

Scott B. Friend

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35

Publications

1.4K

Citations

23

H-Index

	Year	Citations
Big Data Facilitation, Utilization, and Monetization: Exploring the 3Vs in a New Product Development Process Jeff S. Johnson, Scott B. Friend, Hannah S. Lee Journal of Product Innovation Management Business IntelligenceBig Data AnalyticsData-driven InnovationBusiness AnalyticsInnovation Management	2017	265
Positive Psychology In Sales: Integrating Psychological Capital Scott B. Friend, Jeff S. Johnson, Fred Luthans, The Journal of Marketing Theory and Practice Performance ManagementCustomer SatisfactionEmployee AttitudeOrganizational CommunicationSalesperson Turnover	2016	74
Contingent cross-selling and up-selling relationships with performance and job satisfaction: an MOA-theoretic examination Jeff S. Johnson, Scott B. Friend Journal of Personal Selling and Sales Management Marketing AnalyticsCustomer SatisfactionContingent Cross-sellingConsumer ResearchHuman Resource Management	2014	65
Sales enablement: conceptualizing and developing a dynamic capability Robert M. Peterson, Avinash Malshe, Scott B. Friend, Journal of the Academy of Marketing Science Sales ManagementSales EnablementManagementBusinessSale Research	2020	59
Measuring Salesperson Burnout: A Reduced Maslach Burnout Inventory for Sales Researchers Brian N. Rutherford, G. Alexander Hamwi, Scott B. Friend, Journal of Personal Selling and Sales Management	2011	57
The Role of Emotions on Frontline Employee Turnover Intentions Yoon‐Na Cho, Brian N. Rutherford, Scott B. Friend, The Journal of Marketing Theory and Practice	2016	52
Initiating value co-creation: Dealing with non-receptive customers Avinash Malshe, Scott B. Friend Journal of the Academy of Marketing Science Customer SatisfactionInteractive MarketingManagementConsumer ResearchBusiness	2018	50
Ethical Climate at the Frontline: A Meta-Analytic Evaluation Scott B. Friend, Fernando Jaramillo, Jeff S. Johnson Journal of Service Research Customer SatisfactionResearch EthicsOrganizational BehaviorEmployee AttitudeManagement	2020	50
Key Skills for Crafting Customer Solutions Within an Ecosystem Scott B. Friend, Avinash Malshe Journal of Service Research Customer ExperienceCustomer SatisfactionServices ManagementManagementNew Product Development	2015	47
Key account relationships: An exploratory inquiry of customer-based evaluations Scott B. Friend, Jeff S. Johnson Industrial Marketing Management Customer ExperienceCustomer SatisfactionManagementKey Account RelationshipsMarketing Insights	2013	43

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