Concepedia

Service Quality Segmentation

Service Quality Segmentation is a strategic framework within service marketing that classifies customer populations based on perceived service performance differentials to enable targeted improvements in service delivery and customer satisfaction.

66

Publications

4.1K

Citations

143

Authors

102

Institutions

Publications per year

2017–2026

8

Parents

Publications

66

The Relationships between Culture and Service Quality Perceptions

Olivier Furrer, Ben Shaw‐Ching Liu, Devanathan Sudharshan · Journal of Service Research · 2000 · 792 citations

, , +17

A classification tree approach to identify key factors of transit service quality

Juan de Oña, Rocío de Oña, Francisco Calvo · Expert Systems with Applications · 2012 · 189 citations · Full text

, , +15

Price-Based Global Market Segmentation for Services

Ruth N. Bolton, Matthew Myers · Journal of Marketing · 2003 · 168 citations

, , +17

Can Consumers be Segmented on the Basis of their ServiceQuality Expectations?

Cynthia Webster · Journal of Services Marketing · 1989 · 158 citations

, , +17

Service quality perceptions and customer loyalty in casinos

Catherine Prentice · International Journal of Contemporary Hospitality Management · 2013 · 158 citations

, , +15

1–5 of 66

Authors

143

  1. RD
    Rocío de Oña

    Universidad de Granada, Spain

    5 publications · 361 citations

    5

    h-index

  2. JD
    Juan de Oña

    Universidad de Granada, Spain

    5 publications · 361 citations

    5

    h-index

  3. CP
    Catherine Prentice

    Griffith University, Australia

    3 publications · 198 citations

    3

    h-index

  4. AS
    Arash Shahin

    University of Isfahan, Iran

    2 publications · 89 citations

    2

    h-index

  5. RN
    Ruth N. Bolton

    Arizona State University, United States

    2 publications · 282 citations

    2

    h-index

1–5 of 143

Institutions

102

  1. Universidad de Granada

    Granada, Spain

    6 h-index

    17 publications

    1.1K citations

  2. Swinburne University of Technology

    Melbourne, Australia

    3 h-index

    3 publications

    198 citations

  3. University of Isfahan

    Isfahan, Iran

    2 h-index

    3 publications

    149 citations

  4. The University of Texas at Arlington

    Arlington, United States

    2 h-index

    2 publications

    123 citations

  5. City University of Hong Kong

    Hong Kong, Hong Kong

    2 h-index

    5 publications

    183 citations

  6. Aristotle University of Thessaloniki

    Thessaloniki, Greece

    2 h-index

    2 publications

    132 citations

  7. Butler University

    Indianapolis, United States

    1 h-index

    1 publications

    792 citations

  8. University of Calgary

    Calgary, Canada

    1 h-index

    1 publications

    114 citations

1–8 of 102

Venues

  1. Journal of Services Marketing

    5 publications · 428 citations

    5

    h-index

  2. 4

    h-index

  3. International Journal of Bank Marketing

    3 publications · 172 citations

    3

    h-index

  4. Managing Service Quality

    MSQ · 3 publications · 275 citations

    3

    h-index

  5. Services Marketing Quarterly

    3 publications · 69 citations

    3

    h-index

1–5